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Finding a fit between CXO’s experience and AI usage in CXO decision-making: evidence from knowledge-intensive professional service firms

Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion

Habitus as a value lens to link customer engagement and value cocreation

The role of empathy in the service experience

Enhancing service-for-service benefits: potential opportunity or pipe dream?

Service-dominant orientation, dynamic capabilities and firm performance

The beginning of value co-creation: understanding dynamics, efforts and betterment

Usage center - value cocreation in multi-actor usage processes

Electronic word-of-mouth and information overload in an experiential service industry

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